Terms of Service

Agreement to Terms

By accessing or using the services provided by Seven Tech Sync ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services Provided

Seven Tech Sync provides software development services, including but not limited to:

• Python development (FastAPI, Django, Flask)
• Microservices architecture design and implementation
• AI/ML model deployment
• Cloud infrastructure setup and optimization
• Database design and optimization
• Technical consultation and audits

Service Level Agreement

Project Delivery

We commit to delivering projects according to agreed-upon timelines. Our standard SLA includes:

• Response Time: Initial response to inquiries within 24 business hours
• Project Updates: Weekly progress reports for active projects
• Availability: Communication available Monday-Friday, 9 AM - 6 PM (your timezone)
• Emergency Support: Critical issues addressed within 4 hours during business hours

Quality Guarantee

All deliverables undergo thorough testing and code review before delivery. We guarantee bug-free code that meets agreed-upon specifications. If issues arise post-delivery, we provide 30 days of complimentary support and bug fixes.

Client Responsibilities

To ensure successful project delivery, clients agree to:

• Provide clear project requirements and specifications
• Respond to requests for information within 48 business hours
• Provide necessary access to systems, APIs, and documentation
• Designate a single point of contact for project communication
• Review and approve deliverables within agreed-upon timeframes

Payment Terms

Payment terms are established in project contracts. Our standard payment structure:

• Consultation & Audit: 100% upfront
• Small-Medium Projects: 50% upfront, 50% upon completion
• Large Projects: Milestone-based payments (typically 40% upfront, 30% mid-project, 30% upon completion)
• Monthly Retainers: Paid at the beginning of each month

Late payments may result in project suspension until payment is received. A 1.5% monthly interest charge may be applied to overdue balances.

Intellectual Property

Upon full payment, all custom code and deliverables become the property of the client, except:

• Pre-existing frameworks, libraries, and tools remain property of their respective owners
• Reusable components and internal tools developed by Seven Tech Sync
• Any open-source software used in the project remains under its original license

We retain the right to showcase completed projects as case studies (with client permission) and use general learnings for future projects.

Confidentiality

We treat all client information as confidential. We will not disclose any proprietary information, code, or business details without explicit written permission. This confidentiality obligation survives project completion.

Warranties and Disclaimers

We warrant that:

• Services will be performed with professional care and skill
• Code delivered will be original work (except for open-source components)
• We have the authority to enter into service agreements

However, we do not warrant that our services will be error-free or uninterrupted. Software development involves inherent risks and uncertainties.

Limitation of Liability

Our total liability for any claims related to our services is limited to the total fees paid for the specific project. We are not liable for indirect, incidental, consequential, or special damages, including lost profits or business interruption.

Termination

Either party may terminate services under the following conditions:

• For Convenience: With 30 days written notice
• For Cause: Immediately, if the other party materially breaches these terms
• Upon Termination: Client pays for all work completed to date

Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good faith negotiation. If unresolved within 30 days, disputes will be settled through binding arbitration or mediation before pursuing legal action.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on this page with a revised "Last updated" date. Continued use of our services constitutes acceptance of updated terms.

Contact Information

For questions about these Terms of Service, please contact us: